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Delivery & Return Policy


All sales are subject to our sales policy as follows: No Refunds. Exchanges are permitted within 7 days of purchase in the case of a manufacturer's defect. Manufacturer's defect smust be reported within 7 days and be declared as a manufacturer's defect by a member of The Furniture Loft's staff upon inspection. Exchanges for reasons other than a manufactuerer's defect are allowed prior to pick up or deivery of merchandise. If for any reason an order is not picked up or delivery refused, store credit will be provided equal to the amount of the purchase and can be applied toward future purchases. 

Order Processing & Delivery

Our standard turn around time for all orders (in store or online) is 7-10 business day for items to arrive in-store. Once your order arrives in-store and is ready for pick up or delivery, you will receive an "in-store arrival" email notification. If deliver has been selected a member of our team will contact you within 24 hours to add you to our delivery schedule. Deliveries are scheduled and subject to availibility. If you are not able to accept delivery we do suggest that you appoint an authorized representive to receive your delivery on your behalf. 

Accessories, Bedding, Lamps, Pictures & Plants are Non-Returnable & Non-Refundable. Extended Warranties for Fabric, Leather & Wood Protection are Non-Refundable. Delivery and Service Charges are Non-Refundable.

Special Ordered product is also Non-Refundable. No Exceptions. Special order products can take up to 6 weeks to arrive.

Clearance, As-Is and Used Merchandise
It is The Furniture Loft's policy that Clearance and as-is product furniture will not be held and must be picked up within 48 hour of purchase. If delivery is chosen, items are not subject to this 48 hour window. Failure to obtain product within 48 hours of purchase will result in cancellation of those items, the balance will remain as a store credit, less a 25% cancellation fee. Clearance, As-Is items including, but not limited to, discounted goods, floor models, previously owned items, and defective or damaged product.

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